Effective Date: [06th Sep 2024]

At Tripuo SRL, we understand that plans can change, and we strive to provide a fair and flexible cancellation policy. Below are the details regarding cancellations and refunds for our tours and services.

1. Cancellation by the Customer

  • Cancellations Made More Than [Insert Timeframe] Before Tour Date:
    • You may cancel your booking and receive a full refund if you notify us at least [Insert Timeframe] (e.g., 7 days) before the scheduled tour date.
  • Cancellations Made Between [Insert Timeframe] and [Insert Timeframe] Before Tour Date:
    • Cancellations made between [Insert Timeframe] (e.g., 7 days) and [Insert Timeframe] (e.g., 48 hours) before the tour will receive a partial refund of [Insert Percentage]% of the total booking amount.
  • Cancellations Made Less Than [Insert Timeframe] Before Tour Date:
    • Cancellations made less than [Insert Timeframe] (e.g., 48 hours) before the scheduled tour date will not be eligible for a refund.
  • No-Show Policy:
    • If you fail to show up for your scheduled tour without prior notification, you will not be entitled to a refund.

2. Cancellation by Tripuo SRL

In rare circumstances, Tripuo SRL may need to cancel or reschedule a tour due to unforeseen circumstances such as extreme weather, guide unavailability, or other factors beyond our control.

  • In Case of Cancellation by Us:
    • If we cancel a tour, you will be offered the option to:
      • Receive a full refund for the amount paid.
      • Reschedule the tour for another date.
      • Exchange the tour for another service of equal value.

We will notify you as soon as possible in the event of a cancellation.

3. Refund Process

  • Requesting a Refund:
    • To request a refund, please contact us via [Insert Contact Details] as soon as possible.
    • Refunds will be processed using the original payment method. Please allow up to [Insert Timeframe] (e.g., 7-10 business days) for the refund to appear in your account.

4. Special Circumstances

We understand that unforeseen personal emergencies can occur. If you need to cancel due to illness, family emergencies, or other significant reasons, please reach out to us directly at [Insert Contact Information]. We will review your case on an individual basis and may offer flexibility depending on the circumstances.

5. Group Tours and Private Tours

  • Private Tours: Cancellations for private tours must be made at least [Insert Timeframe] (e.g., 14 days) in advance to receive a full refund. Cancellations made less than [Insert Timeframe] will be subject to the standard cancellation policy above.
  • Group Tours: For group tours (e.g., more than 5 people), different cancellation terms may apply. Please contact us for specific terms based on the size of your group.

6. Modifications to Bookings

If you wish to modify your booking (e.g., change the date or time of your tour), please contact us as soon as possible. We will do our best to accommodate your request, but changes are subject to availability and may incur additional fees.

7. Contact Us

If you have any questions about our cancellation or refund policies, or if you need assistance with your booking, please contact us:

  • Email: Refund@Tripuo.com
  • Phone: +393519003821
  • Address: Via di Gesù e Maria, 23
    00187 Roma RM, ITALY